Privacy Policy

At diakeno.gr, we respect personal data and are committed to protecting your privacy. This privacy policy explains what kind of information we collect, how we use it and what your rights are under the General Data Protection Regulation (GDPR).

1. What Data We Collect

We collect and process the following personal data:

  • Contact information: Such as full name, email address, shipping address, and phone number.
  • Payment details: When completing an order or other transactions.
  • Information about the use of the website: IP address, browser type, pages visited and time of visit.
  • Cookies: we use cookies to improve your experience and collect information about your use of the website.

2. How We Use Your Data

We use your personal data for the following purposes:

  • Execution of orders and provision of services: We use your contact and payment information to process orders and provide the services you have requested.
  • Contact: to answer questions or to inform you about the status of your order.
  • Advertising and marketing: if you have given your consent, we may send you offers and updates about products and services.
  • Improvement of the website: We analyze the use of the website to improve the browsing experience and identify any technical issues.

3. Legal Basis for Processing

We collect and process your data on the following legal bases:

  • Consent: if you have given us your consent to the processing of your data (e.g. newsletter subscription).
  • Performance of a contract: Where the processing is necessary for the performance of an order or other services you request from us.
  • Legal obligation: when we are required by law to retain certain data (e.g. for tax purposes).
  • Legitimate interest: where we have a legitimate interest to process your data without affecting your rights.

4. Data Sharing

Your personal data is not shared with third parties, unless:

  • Partners: We use third party vendors to process payments, shipments or other services. These third parties are bound by data protection agreements.
  • Legal Obligations: When required by law or court order.

5. Data storage

Your personal data is kept for as long as necessary to fulfil the purpose for which it was collected, or as required by law. For example, order data is kept for at least 7 years for tax purposes.

6. Your Rights

Under the GDPR, you have the following rights:

  • Right of access: you can request to see what data we have stored about you.
  • Right to rectification: you have the right to request the correction of inaccurate or incomplete information.
  • Right to erasure: You can request the deletion of your data under certain conditions (e.g. when the data is no longer necessary for the purpose for which it was collected).
  • Right to restrict processing: You can request the restriction of the processing of your data.
  • Right to portability: You can request that we transfer your data to another service.
  • Right to object: you can object to the processing of your data for certain purposes (e.g. for marketing purposes).

To exercise your rights, please contact us at [info@diakeno .gr].

7. Data Security

We take all necessary technical and organisational measures to protect your personal data from unauthorised access, loss or destruction. Our website uses security protocols such as HTTPS to encrypt communication.

8. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page and will be effective from the time of publication.

9. Contact

If you have any questions or concerns about our privacy policy, please contact us by email at [info@diakeno .gr].